Salita header

Terms and Conditions


Thank you for your interest in our company SALITA TOLKE- OG TRANSLATØRTJENESTE AS (“COMPANY”), and our software platform which includes this website, our mobile applications, and our other associated software that we have either built or licensed from our vendors to run our software platform (the “Platform”).

Our Company is part of the group Skiwo AS which includes Salita AS, Manymore.com AS, Salita Holding AS, Salita Technology AS and Payout Partner AS.

In order to use our Platform we require your consent. Some of this consent is implicit based on the actions you take, some of it is implied by the rules and regulations surrounding our industry, and some of it is explicitly requested or required by our Platform to help us provide services to you and to help us improve our business.

This document exists to help you understand everything you need to know about our policies towards our customers, suppliers, and vendors.

How to contact us


If you have any questions about Our Company’s terms and conditions, please do not hesitate to contact us.

  • Email us: support@tikktalk.com or 04523@salita.no or support@manymore.com
  • Write to us at “SKIWO AS, Pilestredet 17, Oslo - 0164, Norway”
  • Call any of our group companies via their live chat or phone services on salita.no, manymore.com and payoutpartner.com

Who is this document for?


By using our services, you agree to the terms (the “Terms”) defined in this agreement. Please read this document carefully.

In this document, “You”, “Customer”, “Supplier”, or “Account Holder” means an individual or entity that is using or intends to use our services. “We”, or “us” means COMPANY. The “parties” means both you and us.

Implied consent


Anyone can create an account on our Platform
You are allowed to create an account on our platform to become a customer or supplier of ours.

By creating an account to use the Services you represent that you are at least 18 years of age. You may have one Account for hiring suppliers (“Customer” account), and another Account for providing your services to our Customers (“Supplier”).

By creating an account, you grant us your consent to use the personal information that you provide. This includes:

Required

  • Your Name
  • Email

Case-by-case

  • Address
  • Phone number
  • Payment information (including credit card or invoicing data)
  • Payout information (including personal number, bank account number, etc.)

Optional

  • Your affiliated organization
  • Your personal preferences
  • Our right to refuse service
  • Subject to anti-discriminatory laws, we retain the right to refuse or limit your access to our platform

This right is necessary for us to ensure the quality of the services that we provide, and to ensure the safety of our suppliers.

Here are a few instances where we have had to use this right:

  • Customers were signing up on our platform, and posting spam requests. These Customers were immediately banned.
  • Customers were signing up on our platform with fake emails. These Customers were immediately banned.
  • Suppliers attempted to register fake qualifications. These Suppliers were immediately banned.

To protect ourselves, our Suppliers and our Customers, we request that you immediately contact us if there is cause for concern.

What can you do with our platform


You may use our Services only as permitted by this Agreement and any applicable laws.

You can delete your account by visiting your profile page, and clicking “delete profile”. It is not possible to recover your profile. It is instantly and immediately deleted. Please ensure that you have necessary backups of your data before deleting.

Explicit consent


For us to provide services to you, we need to receive information from you. This information can be in the form of your qualifications, or your requirements for a new assignment. The information that you provide to us is necessary for us to operate our business.

This information includes, but is not limited to:

  • Languages
  • Certifications, diplomas and other proof of education
  • Request description
  • Request category
  • File attachments
  • Information about other individuals who should be kept informed regarding your request

There are TEN specific cases were express consent is recorded and required. As we continue to develop our product, it is likely that we will introduce more web forms that will request similar information in different experiences. These TEN cases cover all such mechanisms individually, and thus may apply to over 30 different ways in which we ask for this consent.

For Customers

  • When Customers create an account, they explicitly permit us to contact them regarding our services. This is necessary for us to deliver our services.
  • When Customers post a request, they explicitly permit us to contact them (and other individuals tagged by the Customer) regarding that specific request. This is necessary for us to deliver our services.
  • When Customers set up the auto-approve feature or award individual applications, they explcitly agree to pay for the service that they expect to receive. This is necessary for us to deliver our services.
  • When Customers cancel a confirmed request, they explicity permit us to charge for short notice cancellations if applicable. This is necessary for us to deliver our services.
  • When Customers provide feedback on a request, they explicitly permit us to use their feedback to adjust the total charged amount for the request and to improve our business. This is necessary for us to deliver our services.

For Suppliers

  • When Suppliers create an account, they explicitly permit us to contact them regarding our services. This is necessary for us to deliver our services.
  • When Suppliers submit their qualifications on our Platform, they explicitly permit us to contact them regarding their qualifications and to contact other authorities (for example: IMDi) to verify these qualifications. This is necessary for us to deliver our services.
  • When Suppliers set up the auto-apply feature or manually send in applications, they explcitly agree to provide the service at the prices shown on the Platform. This is necessary for us to deliver our services.
  • When Suppliers cancel a confirmed request, they explicity permit us to charge for short notice cancellations if applicable. This is necessary for us to deliver our services.
  • When Suppliers provide feedback on a request, they explicitly permit us to use their feedback to adjust the total invoiced amount for the request and to improve our business. This is necessary for us to deliver our services.

FINANCIAL IMPACT OF CANCELLATIONS

As a Customer,

  • When you CANCEL a request with over 24-hours notice, if relevant, we MAY charge you a booking-fee.
  • When you CANCEL a request with less than 24-hours notice, we WILL charge you the entire amount for this booking.
  • When you CANCEL a request, if relevant, we MAY charge you based on https://lovdata.no/dokument/SF/forskrift/1997-12-03-1441

FINANCIAL IMPACT OF WITHDRAWALS AND NO-SHOWS

As a Supplier,

  • When you WITHDRAW from a confirmed booking with over 24-hours notice, if relevant, we MAY charge you if we have to pay for modifications to flights/hotels/etc, when we re-assign the booking to another Supplier.
  • When you WITHDRAW from a confirmed booking with less than 24-hours notice, if relevant, we MAY charge you if we have to pay penalties to our customers (specifically Helseanbud).
  • When you cause a NO-SHOW, if relevant, we MAY charge you if we have to pay penalties to our customers (specifically Helseanbud).

FINANCIAL IMPACT OF DIRECT CALLS WITHOUT A CONFIRMED BOOKING

As a Supplier,

  • If you WITHDRAW from a confirmed booking, and then are called by the Customer, you are required to REFUSE THE CALL.
  • As the booking may have been assigned to another Supplier, you will NOT be paid for this booking.
  • Only the confirmed Supplier will receive payment.

As a Customer,

  • If you have received a confirmation email providing the contact information for the correct Supplier, you are required to call the correct Supplier
  • Please check our Platform to view the contact information of the confirmed Supplier.
  • You can also call, email, or chat with us.

Indemnity


You will indemnify, defend, and hold harmless COMPANY, our Affiliates, and our respective directors, officers, employees, representatives, and agents (each an «Indemnified Party») from any and all claims, damages, liabilities, costs, losses, and expenses (including, but not limited to, reasonable attorneys’ fees and all related costs and expenses) arising from or relating to any claim, suit, proceeding, demand, or action brought by you or a third party or other Account holder against an Indemnified Party relating to: (a) use of the Site and the Services by you or your agents, including any payment obligations incurred through use of the Services; (b) any assignment entered into by you or your agents, including, but not limited to, the classification of an Account holder as an independent contractor; the classification of COMPANY as an employer or joint employer of the Account holder; any employment-related claims, such as those relating to employment termination, employment discrimination, harassment, or retaliation; and any claims for unpaid wages or other compensation, overtime pay, sick leave, holiday or vacation pay, retirement benefits, worker’s compensation benefits, unemployment benefits, or any other employee benefits; (c) failure to comply with the Terms by you or your agents; (d) failure to comply with applicable law by you or your agents; (e) negligence, willful misconduct, or fraud by you or your agents; and (f) defamation, libel, violation of privacy rights, unfair competition, or infringement of Intellectual Property Rights or allegations thereof to the extent caused by you or your agents.

Representations; Warranties; Disclaimers


You represent and warrant that (i) you have full power and authority to enter into the Agreement; (ii) COMPANY has never previously terminated or otherwise disabled an Account created by you due to your breach of the Agreement or due to invalid activity; (iii) entering into or performing under the Agreement will not violate any agreement you have with a third party or any third-party rights; and (iv) all of the information provided by you to COMPANY is correct and current.

TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE ALL WARRANTIES, EXPRESS, STATUTORY OR IMPLIED. WE EXPRESSLY DISCLAIM THE WARRANTIES OR CONDITIONS OF NONINFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE.

Limitation of Liability


COMPANY is not liable, and you agree not to hold us responsible, for any damages or losses arising out of or in connection with the Terms, including, but not limited to:

  • your use of or your inability to use our Site or Services;
  • delays or disruptions in our Site or Services;
  • viruses or other malicious software obtained by accessing, or linking to, our Site or Services;
  • glitches, bugs, errors, or inaccuracies of any kind in our Site or Services;
  • damage to your hardware device from the use of the Site or Services;
  • the content, actions, or inactions of third parties’ use of the Site or Services;
  • a suspension or other action taken with respect to your account;
  • your reliance on the quality, accuracy, or reliability of assignments, profiles, ratings, recommendations, and feedback (including their content, order, and display), or metrics found on, used on, or made available through the Site; and
  • your need to modify practices, content, or behaviour or your loss of or inability to do business, as a result of changes to the Terms.

ADDITIONALLY, IN NO EVENT WILL COMPANY, OUR AFFILIATES, OUR LICENSORS, OR OUR THIRD-PARTY SERVICE PROVIDERS BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, OR INDIRECT COSTS OR DAMAGES, INCLUDING, BUT NOT LIMITED TO, LITIGATION COSTS, INSTALLATION AND REMOVAL COSTS, OR LOSS OF DATA, PRODUCTION, PROFIT, OR BUSINESS OPPORTUNITIES. THESE LIMITATIONS WILL APPLY TO ANY LIABILITY, ARISING FROM ANY CAUSE OF ACTION WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE OTHER TERMS OF SERVICE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH COSTS OR DAMAGES AND EVEN IF THE LIMITED REMEDIES PROVIDED HEREIN FAIL OF THEIR ESSENTIAL PURPOSE. SOME STATES AND JURISDICTIONS DO NOT ALLOW FOR ALL OF THE FOREGOING EXCLUSIONS AND LIMITATIONS, SO TO THAT EXTENT, SOME OR ALL OF THESE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

Governing Law; Venue


This Agreement shall be governed by the internal laws of Norway. Any and all disputes arising out of the rights and obligations in this Agreement shall be submitted to ordinary court proceedings, and the parties accept the Oslo District Court as their exclusive legal venue under this Agreement.

Force Majeure


Neither party will be liable for inadequate performance to the extent caused by a condition (for example, natural disaster, act of war or terrorism, riot, labour condition, governmental action, and Internet disturbance) that was beyond the party’s reasonable control.

PROHIBITED SITE USE


The uses described in these Terms are prohibited regardless of where on the Site they occur. For example, the activities are prohibited in assignment posts, proposals, messages, communications with customer service and disputes.

ILLEGAL, FRAUDULENT, HARMFUL, OR OFFENSIVE USES


You may not use, or encourage, promote, facilitate, or instruct, or induce others to use, the Site or Services for any activities that violate any law, statute, ordinance or regulation; for any other illegal, fraudulent, harmful, or offensive purpose; or to transmit, store, display, distribute or otherwise make available content that is illegal, harmful, or offensive.

All profiles, assignments, proposals, and other content posted to the Site must be truthful and not misleading.

ENFORCEMENT


We reserve the right, but do not assume the obligation, to investigate any violation of these Terms. We may investigate violations and may remove, disable access to, or modify any content that violates these Terms if required by law.

We may report any activity that we suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other appropriate third parties. Our reporting may include disclosing appropriate User information. We also may cooperate with appropriate law enforcement agencies, regulators, or other appropriate third parties to help with the investigation and prosecution of illegal conduct by providing network and systems information related to alleged violations of these Terms.

REPORTING AND CORRECTING VIOLATIONS


If you become aware of any violation of these Terms, you must immediately report it to Customer Service. You agree to assist us with any investigation we undertake and to take any remedial steps we require in order to correct a violation of these Terms.