Privacy policy
Introduction
Salita AS is a company in the language service industry, specialising in interpretation and translation, registered under Norwegian law, with registered offices in Pilestredet 17, 0164 Oslo.
This Privacy Policy explains how Salita AS collects, uses, shares and protects personal information from its customers and freelancers. This policy applies to all customers, freelancers, and website visitors. By using our services, you agree to the terms of this Privacy Policy.
Cookies policy
We use cookies on our website to improve user experience, analyse website traffic, and personalise website content. By using our website, you consent to the use of cookies in accordance with our Cookies Policy. For more information about the cookies we use, please see the “Cookies” section of this Privacy Policy.
Data collection
We collect personal information when you contact us via phone, email, mail, or through our website, when you register for our services, or apply to become a freelancer.
We collect the following types of personal information:
Customer information: Name, address, phone number, email address, and payment information.
Freelancer information: Name, address, phone number, email address, ID documents, payout information, and diplomas/certificates and education history.
Website information: Activity log, including page history and IP address.
Purpose of data processing
We collect personal data to offer and manage language services, as well as fulfill our contractual obligations towards clients and freelancers.
We use your personal data for the following purposes:
Providing Services: We use your personal information to provide language services, in accordance with contracts and agreements with our customers and freelancers.
Communication: We use your personal information to communicate with you about our services, updates, bookings, orders, and news.
Marketing: We use your personal information to send you promotional offers and marketing materials. You can opt-out of these emails at any time.
Compliance: We use your personal information to comply with legal and regulatory requirements.
Invoicing and payment: We use your account and invoicing information to be able to invoice for our services and pay salary to our freelancers.
The personal information is processed in accordance with the Personal Data Act Article 6 (GDPR), is used only for the stated purposes, and will not be used for other purposes without further consent.
Data controller
Salita AS, through the group's CEO Gautam Chandna, is responsible for Salita's processing of personal data.
Children under 16
Our services are not intended for individuals under the age of 16. We do not knowingly collect or solicit personal information from children under 16. If we learn that we have collected personal information from a child under the age of 16 without verifiable parental consent, we will delete that information as soon as possible. If you believe that we might have any information from or about a child under 16, please contact us using the details provided in the "Contact Us" section of this Privacy Policy.
Data sharing
We may share your personal information with the following third parties:
Freelancers: We may share customer information with freelancers for the purpose of providing language services.
Business Partners: We may share personal information with business partners to provide additional services to our freelancers and customers.
Government Agencies: We may share personal information with government agencies to comply with legal and regulatory requirements.
Group Companies: We may share personal information with our sister, parent, and subsidiary companies.
Data protection
We take the protection of your personal information seriously. We implement reasonable and appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction.
Data retention
We will retain your personal information for as long as necessary to provide our services to you and as required by law. We may also retain your personal information for a longer period of time for archival purposes.
When you delete your account, we will delete your personal information. We will only keep your contact information for the purpose of making sure you are not contacted by us after deleting your account.
Accounting information is stored for 10 years, in accordance with current Norwegian legislation.
Your rights
You have the following rights with respect to your personal information:
Access: You have the right to access your personal information.
Rectification: You have the right to request the rectification of your personal information.
Erasure: You have the right to request the erasure of your personal information.
Restriction: You have the right to request the restriction of the processing of your personal information.
Data Portability: You have the right to receive your personal information in a structured, commonly used and machine-readable format.
Objection: You have the right to object to the processing of your personal information.
Complaint: You have the right to submit a complaint to the supervisory authorities.
Withdraw consent: You have the right to withdraw your consent to the processing of your data at any time.
Data subject requests
As required by the GDPR, we respect your rights to access, rectify, erase, restrict, and object to the processing of your personal information. You can make a data subject request by contacting us using the details provided in the "Contact Us" section of this Privacy Policy. We will respond to your request within 30 days of receipt.
Legal basis for processing
We process your personal information based on your consent, our contractual obligations, and our legitimate interests. We ensure that we have a legal basis for processing your personal information, and we do not process your personal information in a way that is incompatible with the purposes for which it was collected.
Automated decision making
We use automated decision-making to match our freelancers with interpretation and translation jobs, based on customer requirements, freelancer qualifications, personal preferences of the freelancer and customer, and distance between the freelancer's registered address and the job site for in-person jobs. Our customer support team manages the automated decision system and can intervene and take over the process on a case-by-case basis.
We use automated decision-making to enhance the quality of our services and ensure timely delivery to our customers. The process is transparent and fair, and we are committed to safeguarding the rights and interests of our customers and freelancers. If you have any concerns about our use of automated decision-making, please contact us using the details provided in the "Contact Us" section of this Privacy Policy.
Data breach notification
In the event of a data breach that affects your personal information, we will notify you without undue delay and, if possible, no later than 72 hours after we become aware of the breach.
Data transfers
Your personal data may be transferred to third-party service providers who process data on our behalf. For example, we may use third-party hosting services to store your data, or we may use a third-party payment processor to process your payment information.
We will ensure that any third-party service provider with whom we share your personal data provides sufficient guarantees regarding the protection and confidentiality of your data. We will only transfer your personal data to countries outside the European Economic Area (EEA) if those countries provide an adequate level of protection for your data, or if we have put in place appropriate safeguards to protect your data, such as Standard Contractual Clauses approved by the European Commission.
Changes to the privacy policy
We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the updated Privacy Policy on our website. We recommend that you review this Privacy Policy regularly.
Contact us
If you have any questions or concerns about our Privacy Policy, please contact us at post@salita.no.
Thank you for reviewing our Privacy Policy. If you have any questions or concerns, please don't hesitate to get in touch.
Cookies
This cookies section explains that we use cookies and similar technologies to recognize you when you visit our websites at https://salita.no, https://my.salita.no, and our other websites owned by us. It explains what these technologies are and why we use them, as well as your rights to control our use of them.
What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work or to improve performance, as well as to provide reporting information.
What cookies do we use and why?
Vi bruker flere ulike typer informasjonskapsler på denne siden, inkludert:
Essential Cookies: These cookies are necessary for the Site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.
Performance and Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Site. They help us to know which pages are the most and least popular and see how visitors move around the site.
Marketing and Advertising Cookies: These cookies may be set through our Site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites.
Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
Cookies from third-party services
In addition to the cookies we use, we also use cookies from the following third-party services:
Google Analytics: We use Google Analytics to measure website traffic and track user behavior on our website. Google Analytics sets cookies to help identify unique visitors and track their behavior across our website. For more information about Google Analytics and its use of cookies, please refer to the Google Analytics privacy policy here https://policies.google.com/technologies/partner-sites?hl=en.
HelpScout: We use HelpScout to provide customer support and track customer behavior on our website. HelpScout sets cookies to help identify unique visitors and track their behavior across our website. For more information about HelpScout and its use of cookies, please refer to the HelpScout privacy policy here: https://www.helpscout.com/company/legal/privacy/.
SE Ranking: We use SE Ranking to track our search engine rankings and perform SEO analysis on our website. SE Ranking sets cookies to help identify unique visitors and track their behavior across our website. For more information about SE Ranking and its use of cookies, please refer to the SE Ranking privacy policy here: https://seranking.com/legal/privacy-policy.html.
Hotjar: We use Hotjar to analyze and optimize user experience on our website. Hotjar sets cookies to help identify unique visitors and track their behavior across our website. For more information about Hotjar and its use of cookies, please refer to the Hotjar privacy policy here: https://www.hotjar.com/legal/policies/privacy/.
Hubspot: We use Hubspot to manage our marketing and sales activities. Hubspot sets cookies to help identify unique visitors and track their behavior across our website. For more information about Hubspot and its use of cookies, please refer to the Hubspot privacy policy here: https://legal.hubspot.com/privacy-policy.
Mixpanel: We use Mixpanel to analyze user behavior on our website and improve our products and services. Mixpanel sets cookies to help identify unique visitors and track their behavior across our website. For more information about Mixpanel and its use of cookies, please refer to the Mixpanel privacy policy here: https://mixpanel.com/legal/privacy-policy/.
Whereby: We use Whereby to provide video conferencing services on our website. When you use Whereby, Whereby may collect information about your device and usage. Whereby may also set cookies to help identify you and provide you with a personalized experience. For more information about Whereby and its use of cookies, please refer to the Whereby privacy policy here: https://whereby.com/information/tos/privacy-policy/.
New Relic: We use New Relic to optimize stability and performance in our back office infrastructure. New Relic collects information about your activity on our website or application, such as IP addresses or device identifiers, in order to provide its services. This information is only used internally for monitoring and improving our service. For more information about New Relic's privacy practices, please see their privacy policy at https://docs.newrelic.com/docs/security/security-privacy/data-privacy/data-privacy-new-relic.